The Products sold on the Website comply with the regulations in effect in France. The Products benefit, as of right and pursuant to legal provisions, from the legal guarantee of conformity and from the legal guarantee against hidden defects. Legal guarantee of conformity. Pursuant to Article L. According to Article L. When taking action under the legal guarantee of conformity, the Customer :. Guarantee against hidden defects. LADUREE is also bound by the guarantee against hidden defects affecting the Products delivered and making them unfit for the use for which they are intended, under the conditions stipulated in Articles to of the French Civil Code, on condition that the buyer proves the hidden defect and that he takes action within two years from discovery of the defect Article of the French Civil Code.
If the guarantee against hidden defects is implemented, the Customer can choose between cancelling the sale and a reduction in the sale price pursuant to Article of the French Civil Code. The content of the Website including, in particular, but not limited to, text, comments, illustrations, photographs and images reproduced on the Site, is the exclusive property of LADUREE and is protected by intellectual property rights.
Any infringement of our brands and the integrity of our Products could justify the introduction of civil or criminal proceedings. In the event of dispute, an amicable solution will be sought as a priority before any legal action is taken. For this purpose we ask our Customers to please contact our Customer Service by post at the following address: contact laduree. If an amicable solution cannot be reached, any legal action will be brought before the Paris courts.
Complete and return this form only if You with to exercise your right of withdrawal. OR contact laduree. I hereby notify you of my withdrawal from the contract relating to the sale of the following Product s :. Customer name,. Customer address,. Customer signature only if this form is sent in paper format ,. Terms of Sales. Terms and conditions. They particularly specify the terms of order, payment, delivery and management of any refunds of Products ordered by the Customer on the Website.
Therefore, these GTCS do not apply to legal entities acting for professional purposes pursuant to the introductory article of the French Consumer Code, nor to natural persons placing an order for the needs of their business activity. It is strictly forbidden to resell Products purchased on the Website. The GTCS can be accessed at any time on the Website or on request to the email address contact laduree. Since the GTCS may be subject to subsequent changes, the version applicable to the Customer's purchase is that in effect on the Website on the date the order is placed.
This version will prevail over any other version or any other conflicting document. Any validation of an order by the Customer implies full acceptance of these GTCS and the special terms and conditions of his order products, quantities, price, delivery method and periods, etc.
The Customer declares to have read and accepted them by ticking the box provided for this purpose before validating the order. Product Information LADUREE takes great care in presenting each Product on the Website and sets out its sales description, quantity, price, the means of payment accepted by LADUREE, any delivery restrictions, as well as the notices required by the legislation in effect with regard to the nature of the Products whether or not pre-packaged , thus informing the Customer of their main characteristics.
The Product photographs are not contractual and are provided for information purposes only. The Products are stored in optimum conditions and are prepared and packaged according to strict quality regulations.
Specific Conditions relating to Macaroons To enjoy at their best, LADUREE macaroons should be kept in a cool, dark place for no longer than four days from preparation of the box of macaroons, whose date is shown on a leaflet issued with the said box of macaroons.
Macaroons shipped to the Customer's home are delivered in specific packaging that protects the food from all damage during transport. Allergy Warning The food Products sold on the Website contain certain allergens specified for each Product in the "Allergies" section.
Nutritional information for pre-packaged food Products e. You can also contact our consumer service at the following address: contact laduree. Exceptionally, a Product shown as available on the Website could be unavailable after final registration of the order. Account Creation To place an order, You must have opened a customer account on the Website, which requires entering personal data. For more information on the use of your personal data we invite You to read our Confidentiality Policy at the following address: www.
You can update and correct your data at any time in your customer account. All information provided by the Customer remains under his sole responsibility and any anomalies generated by the Customer cannot be attributed to LADUREE in the event that it becomes impossible to proceed with the order or to ensure a positive result.
You must choose a login and a password to access your account, which You must not give to anyone else. If You have forgotten your password, a functionality on the Website allows you to recover it using your email address. Order Registration The order is registered in the following way: - The Products are selected by putting them in the basket; - The delivery method is selected; - The content of the basket is validated; - The Customer is identified by creating or connecting to his customer account; - Information on the delivery is provided method, delivery costs and periods ; - Information on billing is provided; - The delivery terms are confirmed; - The order is checked and validated and the GTCS are accepted by ticking the box provided for this effect; - Information is given and the payment is validated.
At each stage of the process of entering his order and before its validation, the Customer has the option to correct or change his choices. The information provided by the Customer on placing the order is binding on the Customer: if the Customer makes an error when entering his contact details or those of the recipient or the place of delivery, in particular, his last name, first name, address, telephone number, email address, door code or floor, with the consequence that the Products are lost, the Customer will be liable for payment of the lost Products and no compensation or refund will be granted.
Before validating payment of the order, it is therefore the Customer's responsibility to check the accuracy of the order and to make any changes. From validation of the order by the Customer, the order is registered automatically. No change will be taken into account by the Seller. Order Confirmation LADUREE confirms receipt of the Customer's order by email to the address provided by the Customer in order to recap i the Products ordered, ii the address, iii the delivery date and method, iv the means of payment and v his order number.
Any order placed by the Customer will only be final after receipt by the Customer of the order confirmation and after registration by the bank of the full price of the order, including delivery costs. LADUREE reserves the right to cancel or refuse any order from a Customer with whom it is in dispute relating to payment of a previous order or who presents any form of risk in its opinion.
Order Proof Confirmation of the order by LADUREE, the data registered by the Seller using the Website's automatic registration systems or by its distance sales service, as well as any email exchanged between the Seller and the Customer will be considered as proof of the nature, content and date of the transaction in the event of dispute between the parties and will be kept by the Seller for the required period in light of statutory limitation rules.
Price The Products are supplied at the rates in effect shown on the Website at the time of registration of the order by the Customer. Prices are expressed in euros, excluding tax and, where applicable, including taxes according to the VAT rate in effect on the day of registration of the order and excluding shipping costs.
The costs of processing, shipping, transport and delivery will be billed in addition under the terms stated on the Website and calculated prior to validation of the order.
Any additional costs to be added to the price of the Product s ordered must be subject to the Customer's express consent. The final price requested from the Customer corresponds to the total amount of the purchase, including these costs. The total price including taxes stated in the order confirmation sent by LADUREE is the total price of the order with taxes, including the price of the Products and additional costs, as well as transport costs.
The prices displayed on the Website may be revised at any time without notice depending on prices of seasonal products and economic conditions. Payment secure transactions The Customer acknowledges that placing an order inevitably involves payment at the time of the order by bank card or Paypal exclusively through a secure payment system of the Ogone company.
The bank cards accepted for online payment are the following: debit cards, Visa, MasterCard and American Express. The Customer enters his card number, its expiry date and the cryptogram composed of three or four figures depending on the card, situated on the back of the bank card then validates the data or has the option to return to the previous page.
The payment request is sent in real time via the Ogone secure payment system, which ensures that the bank card is valid no input error, no objection and confirms registration of the payment by issuing a transaction number or informs the Customer that the transaction has been refused.
If there are insufficient funds in the bank account, or the bank refuses payment, the order will automatically be cancelled and the Customer informed by email. Conditions Products can only be shipped after validation of the transaction by Ogone.
Home shipment The Products eligible for home shipment by an independent carrier are the following: shippable boxes of macaroons, chocolates, delicatessen products, gifts. Delivery costs: - Mainland France: depending on the value of goods in your basket. Delivery by courier Products eligible for delivery by courier are the following: all Products for sale on the Website except for shippable boxes of macaroons.
Legal guarantee of conformity Pursuant to Article L. When taking action under the legal guarantee of conformity, the Customer : - benefits from a period of two years from delivery of the goods to take action ; - may choose between repair and replacement of the goods, subject to the conditions of cost provided for in Article L. Guarantee against hidden defects LADUREE is also bound by the guarantee against hidden defects affecting the Products delivered and making them unfit for the use for which they are intended, under the conditions stipulated in Articles to of the French Civil Code, on condition that the buyer proves the hidden defect and that he takes action within two years from discovery of the defect Article of the French Civil Code.
Be the first to know about our collection launches: Loading Manage my subscriptions. You must then accept our general terms and conditions of sale before proceeding to secured payment. Once your order is accepted and the online payment is made, a confirmation email is sent to you. It contains your order number. You can arrange your own box. You must "Clear" the box, then choose your wanted flavours by clicking on them. The chosen flavour will automatically be registered in the box. This option is available after the summary of your shopping cart.
If you haven't received a confirmation email, then it was maybe placed in the spam section of your electronic mailbox. If the problem persists, do not hesitate to contact us using our contact form. Your order number may be found in your confirmation email. As long as the payment is not completely registered, you can change your order content by accessing your shopping cart. Once the payment is registered and accepted, you will not be able to change your order, except for a similar article at the same price for example, it is possible to replace a box of rose tea by a box of caramel tea , by using our contact form.
Your change request must reach us at least 48 hours before the scheduled delivery date. You can not add articles to an order previously accepted and registered. You can cancel your order only by using our contact form. Your request must reach us at least 48 hours before the scheduled delivery date. We take the greatest care of every order we receive. No invoice is sent with the shipment. Only a preparatory bill is handed with the package. For any specific inquiry, please address an email to : servicecommercial laduree.
Payment Which online payment options are available? Only payments by credit card are accepted for an online payment. The payments made on our website and the information related to your order are secured. This information is crypted and protected by our online payment service. Your bank account will be debited when your order is being shipped. At this point, you will receive an email confirming the shipment of your order and your invoice. If your payment is rejected, your order is automatically cancelled.
You should then go back to the section "My account", then select "Renew". You can find your invoice in your account - your orders. You can also ask for it through our contact form. Delivery How are macarons shipped? Our macarons are shipped with thermally insulating packagings to maintain an ideal temperature until delivery. To guarantee the convenient proceedings of your order delivery, you should give us the most precise and complete information when you enter your delivery address.
You should also ensure beforehand the presence of the receiver : all day for deliveries and at the expected time slot for a courier delivery. For companies, the shipment is handed to the reception desk. You must note that some hospitals refuse to take delivery of packages intented for patients or doctors. You can order our products from our website and collect them in the store of your choice. It is possible to select a 2-hour delivery time slot on a desired date from 8 am to 10 am, from 10 am to 12 pm, from 12 pm to 2 pm, from 2 pm to 4 pm, from 4 pm to 6 pm, and from 6 pm to 8 pm.
For deliveries in the rest of France , the delivery date depend on the period of 24 to 48hrs after leaving our workshop. Your online payment must be made before midnight to be taken into account the following day and shipped two days latter. We work with the company Chronopost. For international deliveries, tariffs depend on the weight, the destination of your order and the date of delivery.
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